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Privacy Policy

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1. Introduction

The privacy policy describes how, when, and why we collect personal data from the people who visit our website, sign up or buy any of our services or request or contact us in any other way. The policy further describes the circumstances under which we may reveal the data to others and how we keep it protected.

We advise our clients to fully read our privacy policy. We do have several guidelines through which we operate our country:

  • Your data would be secure with us and will never be sold
  • Your data would not be shared with any third parties for marketing
  • Your data would always be kept secured with our good security practice, strong encryption, and abiding by data protection rules.
  • Without your consent, we will never send you a direct email marketing, our newsletter demands you to explicitly opt-in. However, at any time you can opt-out by using the unsubscribe link that can be found in the email or via the client area selecting Communications > Manage E-mail Subscriptions

For more information on how your data is used or collected, please contact us at [email protected]

Additionally you can read our full privacy below

2. About us

10GB Hosting is part of Byte Technologies Ltd and is registered at the following address

Office 81
182-184 High Street
North, East Ham, London
E6 2JA

Company number: 12669496

This policy sets out the basis on which any personal data that you provide to us, or we collect from you will be processed by us. Please read the following thoroughly to understand our viewpoints and practices concerning your data and how we will manage it.  

3. When do we collect your personal data

We may collect your data through the following ways:

  • We collect data through filling in forms on our websites, that includes information given at the time of registration of our websites, requesting for additional services or posting material. Additionally, we may request you for information when you report a problem with our site or when you join a promotion sponsored by us.
  • When you contact us we may save the record of that communication.
  • Through surveys, we collect information, however, it is not mandatory to respond to them.
  • Through the transactions carried out in our site and via invoice (on completion of order).
  • By visiting our sites, location data, traffic data, and other communication data needed for our authentication, security, analysis, and billing.

4. What personal data do we collect

We collect the following data within our logs if your just viewing our website:

  • IP Addresses (See cookies and IP Addresses section)

We collect the following data in case you sign up to use our services:

  • Name
  • Address
  • Email Address(s)
  • Telephone number(s)
  • IP address
  • Payment details

We may store information that you reveal during tickets, emails and live chat.

5.  Cookies and IP Addresses

IP Addresses

We gather IP address information for security diagnostics (anti-hacking and fraud prevention, DDoS prevention ), and statistical analysis of traffic utilized for enhancements to the performance and usability of our services, for GDPR purposes we accumulate this information under legitimate interests.

Cookies

Cookies are small files stored by browser on local machine(PC) which is used to store user preferences and data of sites you visit.

We utilize cookie for following:

  • While logging in and out of our services we check the authenticity of users.
  • Through Google Analytics we do the analysis of traffic to your website.
  • Website Preferences tracking.
  • While using third party services such as live chat.

You agree to use the cookies if you register with us or continue to use our site.

By enabling the browser setting that lets you refuse access to all or some cookies you can block cookies. But you may not able to access some part of our website if you block all cookies through browser settings.

Our system by default will issue cookies as soon as you visit our site unless you have blocked cookies in browser settings.

6. Where we store and process your personal data

The information that we gather from you is saved in the UK. However, the data may be processed by the staff operating outside the EEA (European Economic Area) who work for us or one of our suppliers. Such staff maybe involved in, between other matters, the accomplishment of your order, the processing of your payment details and the provision of support services.

Through submission of your data, you are consent with the processing of this data outside of the EEA.

We put extra efforts and take essential steps to secure your data no matter where it is processed and in accordance with our privacy policy and the GDPR (General Data Protection Regulation) which includes certification to ISO27001 standard.

7. How we protect your data

We very carefully process all data and take necessary steps in compliance with data protection regulation to make sure it’s kept secure.

  • We collect all data through encrypted connections (https)
  • All data is saved behind firewalls handled by our security team.
  • All data is access regulated to ISO27001 standards.
  • All systems saving personal data have access logging.
  • All passwords are encoded at rest.
  • All systems are subjected to frequent penetration testing and are observed for vulnerabilities and attacks.

8. Uses we make of personal data

In the following ways we use your saved information

  • For verification of your identity
  • To make sure that the content of our site is presented in the best possible way for your device.
  • For answering queries
  • To carry out our obligations resulting from any agreements registered among you and us.
  • To give information about requested services or products where you have accepted to be contacted.
  • For notifying you about changes done in our services.
  • For sending marketing emails but only where you subscribed to receive emails.
  • For displaying our personalized ads.
  • For fraud prevention.
  • For detection, prevention and diagnosis of potential security violations.

9. Legal basis for the collection and processing

Data protection law sets out the circumstances under which personal data can be gathered and which we use as the base for gathering and processing, these incorporate:

Contractual obligations

Whenever you buy a service we require to gather personal data for meeting our legal contractual obligation, for instance, we can handle and invoice your account and reach you whenever you need technical support.

Legal compliance

The law demands that we gather and process data for specific objectives like for preserving financial records (i.e. invoicing) and for complying with law enforcement requests for data.

Legitimate interest

We accumulate data under legitimate interest in a method that is fairly assumed as part of the day to day operation of our business.

For instance, we gather and log IP addresses for fraud protection, security and analysis of site usage of our site.

Consent

We may gather and process your data with your consent in some cases, for instance, our newsletters and hot offers emails. However, at any time you can withdraw your consent to stop receiving this.

10. How long we keep personal data

Your data will be with us till it is no longer needed for the collection purpose.

After the retention period is over the data will either be anonymised or deleted so it can no longer be linked back to a person.

Financial data or other data related to purchases are kept for at least 6 years to retain financial data in accordance with UK law.

11. Who we share personal data with

For email sign up and payment processing functionality we use various third-party services.  The following is a list of companies we share data with regularly. This list does not include services we share anonymous data with or that give services on an ad-hoc basis such as IT contractors. To make sure the companies give suitable protections under GDPR we have carefully selected list of suppliers shown below.

Stripe

Stripe is used for giving safe debit and credit card processing services. At the time of processing of the payment, you will have an option to pay through stripe and if you select to pay by this method then your name, card details, address an email will be sent to Stripe securely for processing of the payment and hence prevent fraud.

If you select to save your card details then this will be saved on Stripe’s servers beside your name, email and address

Privacy Policy:  https://stripe.com/gb/privacy

Maxmind

Maxmind is used for fraud prevention. When you do a purchase your IP address will be shared with Maxmind to discover the estimate location of the device from which the order is being placed and checks if the IP is genuine and not linked with any fraud.

Privacy Policy: https://www.maxmind.com/en/privacy_policy

12. Ads and Remarketing

To display our ads on third-party websites we use Google AdWords remarketing service services and forum. The display ads are shown to the visitors who have already visited our page. This is because of cookies that save anonymous data concerning your visit.

However, you can opt-out of getting these ads, if you have a google account here http://www.google.com/settings/ads

Additionally, you can also use the link below to opt-out of ads here http://www.networkadvertising.org/managing/opt_out.asp

13.  Google Analytics

Similar to other websites we utilize Google Analytics to gather anonymous information concerning to the users of a site like how regularly they visit, what time they visit, what pages they visit, what country they visitors are from and how long the visitor stays in a site.

From your IP address and cookies the data is gathered, for following purposes the resulting statistics are used:

  • To enhance usability of website
  • Pattern analysis
  • To track marketing campaigns

In addition to this, you can restrict Google Analytics from gathering the data by installing the google opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

Please visit the below link if you need to understand how Google utilizes the data gathered from our and partner sites.

link:  https://policies.google.com/privacy/partners?hl=en-GB&gl=uk

14. Newsletter and Marketing Emails

By default all our marketing emails are opt-in, we never pass on the details or never sell them to third parties with the purpose of marketing. However you can at any time opt out of these with following three ways:

  1. In case you have got an email, click on the unsubscribe link placed in the email footer.
  2. Log into your client area and choose: Communication > Manage E-mail Subscriptions
  3. By communicating with our client services division.

15. Disclosure of your personal information

As stated in section 1159 of the UK Companies Act 2006, we may reveal your data to any member of our group, that means our ultimate holding company and its subsidiaries.

We may reveal your data to third parties:

To comply with any legal obligation, or in case we are under a liability to reveal or share personal data or to implement or apply our terms and conditions of supply Terms and Conditions and other agreements; or to guard the rights, property, or security of our clients or others. This involves transferring data with other companies and organisations for scam protection and credit risk mitigation.

16.  External links

It may be possible that our site contains internal and external website link of our partners. In case you follow a link to any of these websites please note that these websites have their privacy policies and that we do not take any liability for these policies. We suggest you check their policies before submitting any personal information to these websites.

17.  Your rights under GDPR

You have several rights concerning your data under GDPR (General Data Protection Regulation). The act came into force on the 25th of May 2018. For more information please view https://ico.org.uk

Right to Restrict Processing

You have the right to request the restriction on the processing of your data in the following cases:

  • Where the accuracy of the personal data is contested, to restrict the processing till the accuracy has been adequately verified.
  • When processing is illegal and you object deletion and instead you ask for restriction.
  • If the personal data is no longer required by us but you require the data to exercise, establish or for defending a legal claim.
  • Where you oppose to the processing (View Right to Object), and where we are regarding whether there are valid grounds to revoke the request.

At any time you can exercise the right by contacting our support team

Right of Access (Access to Information)

The GDPR Act provides you with the right to access information held regarding you.

You can exercise this right by contacting us

Prior to processing any right to access request, we need to verify your identity, once identity is verified the data shall be given in 28 days.

You will be given the data, free of charge but where a request is repetitive or manifestly unfounded we may charge an admin fee.

Right to Erasure (Also known as the right to be forgotten)

Being a person you have the freedom to demand the erasure of any data we hold on you, this is not an official right, for instance, it does not override our obligation under UK law to hold financial data like invoice information.

A request for erasure could be made where your personal data is no longer essential in association with the purpose for which it was initially gathered or processed. For instance, if you cancel all services you have with us.

Right to Rectification

The GDPR gives the right to rectify any incorrect or incomplete personal data.

Through client area, clients can update their detail. However, contact our client services support team to get more information about this right to rectification.

Right to Object

When there is no valid or lawful reason to process the data, you have the right to object the processing.

Please contact our client services support team to make a right to object request.

18.  Changes to our privacy policy

We regularly review our privacy policy. To view our latest version of policy click on the URL below:

https://10gbhosting.co.uk/privacy-policy

19. Contact us

We welcome comments, questions and requests concerning privacy policy. Additionally, by following ways you can contact us:

  • For existing customers, we suggest to create a ticket via client area to contact us.
  • Email us at [email protected]
  • Or write us at: 10GB Hosting, Office 81, 182-184 High Street, North, East Ham, London, E6 2JA

20. Contact the regulator

While we put extra efforts in rectifying any situation, you have the right to contact the regulator where you feel your data has not been managed properly. In such a case the regulator is the Information commissioner’s office (ICO).

You can contact them on 0303 123 113 or by visiting https://www.ico.org.uk/concerns